Corbett Foothills Retreat ("we", "us", "our") operates the website corbett.life and provides hospitality services at our property in Ramnagar, Uttarakhand, India. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a booking, or interact with our services.
Information We Collect
We may collect the following types of personal information:
- Booking details: Name, email address, phone number, nationality, and special requests submitted through our booking form.
- Newsletter signup: Email address or phone number submitted through our "Stay Connected" form in the website footer.
- Contact enquiries: Name, email, phone number, and message content submitted through our contact form.
- Technical data: IP address, browser type, device information, and pages visited, collected automatically through analytics tools.
How We Use Your Information
We use your personal information for the following purposes:
- To process and confirm your room reservation.
- To communicate with you regarding your booking, including confirmation, changes, and pre-arrival information.
- To send newsletters and promotional communications if you have opted in.
- To respond to your enquiries and provide customer support.
- To improve our website and services through aggregated analytics.
- To comply with legal obligations.
Payment Processing
Payments for bookings are processed through Razorpay, a third-party payment gateway. We do not store your credit card or banking details on our servers. Razorpay's own Privacy Policy governs the handling of your payment information.
Cookies and Analytics
Our website uses cookies and analytics tools to understand how visitors use our site. This helps us improve the user experience and measure the effectiveness of our content. You may disable cookies in your browser settings, though some features of the site may not function properly as a result.
Third-Party Services
We may use third-party services (such as Razorpay for payments, Google Analytics for site analytics, and Cloudflare for hosting and security) that collect information as part of their operation. These services have their own privacy policies, and we encourage you to review them.
Data Security
We take reasonable measures to protect your personal information from unauthorised access, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights
You have the right to access, correct, or delete your personal information. To exercise these rights, or to opt out of marketing communications, please contact us at corbettfoothills@gmail.com.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.
Contact Us
If you have any questions about this Privacy Policy, please contact us at corbettfoothills@gmail.com or call +91 98181 93314.